Refund policy

At Norya Skin, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

We accept returns within 30 days of delivery.

To be eligible for a return:

Items must be unused, in their original condition, and in the original packaging
Proof of purchase is required

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

Customers are responsible for return shipping costs
If the item is defective, damaged, or incorrect, we will cover the return shipping cost

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Please note:

It may take an additional 5–10 business days for your bank or card provider to process and post the refund

We replace items if they are defective or damaged. If you need an exchange, please contact us.

Orders can only be cancelled within 12 hours of purchase. After this period, the order may already be in processing and cannot be cancelled.

If you have any questions about returns or refunds, please contact us:

📧 contact@noryaskin.com